Frequently Asked Questions

What should I do if I need more equipment than is available?
If you selected from our "Specials," they offer such great pricing that we may have run out of equipment. If so, give us a call and tell us what you're looking for. Often we can locate just the right piece of gear in a timely fashion. (866) 451-2494.

What accessories/consumables are typically included with an order?

A keyboard and a mouse are included with desktop orders. Manuals are not always available with Used/Refurbished equipment. Laptop batteries are included, but are not warranted. Other consumables such as printer/inkjet cartridges and ribbons are not shipped with equipment.

What operating system does my system come with?

If you have purchased a Used/Reburb computer, it will arrive without an operating system installed. The drive will need to be reformatted for your specific Operating System installation. If the description states that an operating system COA (Certificate Of Authenticity) is included, the system will ship with certificate sticker on the system chassis. A COA sticker will have a legal license code that can be used for an OS install. A NEW computer system will have a factory installed Operating System that you specified.

What is the warranty period?

All products sold as NEW carry the Original Equipment Manufacturers (OEM) warranty.
NetSentric, Inc gives you two separate safeguards. Our Used/Refurbished equipment comes with a 5-day right-of-acceptance period. If for any reason you are unhappy with the unit, you can return it without a re-stocking fee if there is no damage to the unit(s). In addition, our used equipment has a 90-day warranty. For a more detailed explanation see the Warranty Page.

How do I obtain a tracking number for my order?

Once your order has been placed and accepted, you will see a screen that recaps your order, tells you when you can expect to receive the equipment and provides your Order/Tracking number. A tracking number will also be provided via email. Save this number as you will need to reference it if you contact us.

How do I check on orders and shipments?

If you have not received the order in the specified time, contact our Sales Department between 8am-4pm CST at (866) 451-2494. Please have your Order/Tracking number available so that they can assist you quickly. After hours, they can be reached by leaving a voicemail message or you can email them at: sales@netsentricinc.com

Can I change or cancel my order?

If we receive your request prior to shipping, yes. Just contact our Sales Department between 8am-4pm CST at (866) 451-2494. Please have your Order/Tracking number available so that they can assist you quickly. After hours, they can be reached by leaving a voicemail message or you can email them at: sales@netsentricinc.com

Is there a re-stocking fee for canceling?

If we have not shipped your equipment, there is no fee. If you return the undamaged item during the 5-day acceptance period, there is no fee. Your only cost is to pay shipping back to NetSentric, Inc.

What do I do if the package is damaged in shipping?

Please do not open the damaged box. Instead, immediately contact the shipping carrier and inform them that your delivery was damaged. Ask them to come out and inspect the damage.

What if the product doesn't work when it arrives?

Even the best equipment sometimes fails. Contact our Sales Department at (866) 451-2494 and describe the problem. They can be contacted from 8am-4pm CST, Monday through Friday. The above is also a 24x7 emergency response number. After hours, you can email them at: sales@netsentricinc.com or leave a voicemail message. If you contact our Sales Department after hours, clearly describe the problem and reference your tracking number. Someone will get back to you the next business day.

If the product is unacceptable, how do I return it?

Call our Sales Department at (866) 451-2494 and describe the problem. We will assess the situation and determine what needs to be done and how it is to be returned.

What if I have a problem after the warranty period?

First, call our Sales Department and confirm that the unit is no longer under warranty. If it is past warranty, our Sales Team can direct you to where you can get the unit fixed. (866) 451-2494.

What if I am a reseller?

If you have a valid resale certificate, call our Sales Department (866) 451-2494 to find out about volume pricing discounts and sales tax exemption.

What forms of payment do you accept?

We accept Visa, MasterCard, PayPal payments, eCheck payments and American Express.

Is it safe to use my credit card?

NetSentric, Inc uses the nation's most secure commercial software, connections and servers. Every credit card purchase you make is backed by a secure server. For more information see our Security & Privacy Statement.

What information is gathered/tracked?

For your added security, we do not store your credit card information. This data will need to be re-entered with each new order. We store your name, company, address, etc. For more information see our Security & Privacy Statement.

How is the information used?

Customer information is used only by NetSentric, Inc to complete the order. It is never sold or transferred to any outside sources. For more information see our Security & Privacy Statement.

What types of shipping services do you offer?

We offer shipping via UPS:

Next Day Air Early AM, 8:30AM delivery
Next Day Air
Next Day Air Saver, Delivery by 4:00PM
2nd Day Air AM, 8:30AM delivery
2nd Day Air
3 Day Select
Ground, can take up to 5 days. Remote areas and residences may take 1 or 2 days longer for delivery.

How do you calculate shipping costs?

Shipping costs for your order are automatically calculated, displayed and added into your total price. If, at that point, you wish to change your shipping choice, you can do so conveniently.

How long will it take before I receive my order?

We ship equipment within 2 business days of receiving your order. Arrival time is based on the shipping method you select.

How will I know when my order ships?

You will receive email confirmation stating when your order will be shipped and when it should be received.

Can I ship my package(s) to an address other than the billing address?

Yes. Our order form offers this option.

Will the shipping company leave my package(s) at my door without a signature?

When you complete the order form, there will be an option for you to indicate that the package may be left without signature. However, NetSentric, Inc will not assume liability if the package is missing.

If I am in the local area, can I pick up my order(s)?

Yes. Call us to find out if your equipment is at our main location. Advise the Sales Department of your desire. (866) 451-2494. Pick up hours are, M-F, 8-4 CST.